About Course
Our course equips you with essential skills for managing stress, building rapport, and interpreting body language effectively.
In the Handling Difficult Customers course, you will enhance your customer service abilities, boost productivity, and reduce dissatisfaction. You’ll acquire a robust set of techniques for both in-person and phone interactions, effectively addressing complaints, and fostering customer loyalty.
Course Content
Module One: Getting Started
-
Draft Lesson
Module Two: The Right Attitude Starts with You
Module Three: Internal Stress Management
Module Four: External Stress Management
Module Five: Transactional Analysis
Module Six: Why are Some Customers Difficult?
Module Seven: Dealing with the Customer Over the Phone
Module Eight: Dealing with the Customer In Person
Module Nine: Sensitivity in Dealing with Customers
Module Ten: Scenarios of Dealing with a Difficult Customer
Module Eleven: Following up With a Customer Once You Have Addressed Their Complaint
Module Twelve: Wrapping Up
Student Ratings & Reviews
No Review Yet