About Course
Customer support has evolved beyond traditional face-to-face interactions and phone calls. In today’s digital age, it includes a wide array of platforms such as websites, live chat, and mobile apps. The customer experience now starts long before a purchase is finalized.
Our Customer Support course will guide you through the latest advancements in digital support channels and show you how to leverage these tools to enhance customer interactions. Discover how to adapt to these new opportunities and optimize your customer support strategies for a modern, tech-savvy audience.
Course Content
Module One: Getting Started
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Draft Lesson
Module Two: What Is Customer Service?
Module Three: Challenges
Module Four: Email
Module Five: SMS
Module Six: Webchat
Module Seven: Multi-Channel Apps
Module Eight: Support Ticket Apps
Module Nine: Documentation
Module Ten: Feedback
Module Eleven: Be Proactive
Module Twelve: Wrapping Up
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