About Course
Whether you’re an accountant handling payroll or a business owner serving both your team and clients, delivering exceptional customer service is crucial.
Our Customer Service course explores various customer interactions and offers strategies to enhance service quality. You’ll develop key skills for handling face-to-face and phone conversations, managing challenging customer situations, and fostering repeat business. This course equips you with practical techniques to elevate your service and improve both personal and organizational performance.
Course Content
Module One: Getting Started
-
Draft Lesson
Module Two: Who We Are and What We Do
Module Three: Establishing Your Attitude
Module Four: Identifying and Addressing Their Needs
Module Five: Generating Return Business
Module Six: In-Person Customer Service
Module Seven: Giving Customer Service over the Phone
Module Eight: Providing Electronic Customer Service
Module Nine: Recovering Difficult Customers
Module Ten: Understanding When to Escalate
Module Eleven: Ten Things You Can Do To WOW Every Time
Module Twelve: Wrapping Up
Student Ratings & Reviews
No Review Yet