About Course
Customers expect to speak with knowledgeable representatives when they reach out to a business. They need to feel confident that the person handling their inquiries is well-informed. Providing your staff with comprehensive training and the necessary resources to assist customers effectively is crucial.
Our Contact Center Training course equips you with the skills to deliver exceptional customer service. You’ll learn how to handle challenging customer interactions, build strong rapport, and enhance your listening abilities. Mastering these skills will lead to improved overall customer satisfaction across your organization.
Course Content
Module One: Getting Started
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Draft Lesson
Module Two: It Starts at the Top
Module Three: Peer Training
Module Four: How to Build Rapport
Module Five: Learn to Listen
Module Six: Manners Matter – Etiquette & Customer Service (I)
Module Seven: Manners Matter – Etiquette & Customer Service (II)
Module Eight: Handling Difficult Customers
Module Nine: Getting the Necessary Information
Module Ten: Performance Evaluations
Module Eleven: Training Doesn’t Stop
Module Twelve: Wrapping Up
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