About Course
This course provides a comprehensive seven-step framework for resolving conflicts effectively, adaptable to disputes of any scale. You will gain valuable skills in crafting solutions and identifying common ground.
The Conflict Resolution course covers essential techniques for managing disputes, including handling anger and employing the Agreement Frame. Effective conflict management is critical for organizations of all sizes; unresolved conflicts can lead to decreased productivity, increased absenteeism, higher turnover, and even legal issues.
Course Content
Module One: Getting Started
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Draft Lesson
Module Two: An Introduction to Conflict Resolution
Module Three: The Thomas-Kilmann Instrument
Module Four: Creating an Effective Atmosphere
Module Five: Creating Mutual Understanding
Module Six: Focusing on Individual Needs
Module Seven: Getting to the Root Cause
Module Eight: Generating Options
Module Nine: Building a Solution
Module Ten: the Short Version of the Process
Module Eleven: Additional Tools
Module Twelve: Wrapping Up
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