About Course
This course is designed to enhance your phone skills, boosting your confidence, increasing sales, and helping you attract new customers while keeping your current ones satisfied.
Confident employees tend to be happier, and happy employees contribute to happier customers. Our Call Center Training will help reduce turnover, lower costs, and improve overall productivity and performance. This leads to a positive work environment and positively impacts your entire organization.
You will also learn how to effectively evaluate metrics and use coaching techniques to ensure you reach your full potential and maintain high skill levels.
Course Content
Module One: Getting Started
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Draft Lesson
Module Two: The Basics (I)
Module Three: The Basics (II)
Module Four: Phone Etiquette
Module Five: Tools
Module Six: Speaking Like a Star
Module Seven: Types of Questions
Module Eight: Benchmarking
Module Nine: Goal Setting
Module Ten: Key Steps
Module Eleven: Closing
Module Twelve: Wrapping Up
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