About Course
This course is designed to enhance your telephone skills, boosting your confidence, increasing sales, and helping you attract new customers while maintaining strong relationships with existing ones. Confident employees tend to be happier, and their positive attitude translates into better customer experiences.
Our Telephone Etiquette course will equip you with the techniques to elevate productivity and performance, fostering a positive work environment and positively impacting your entire organization.
You’ll learn how to handle both inbound and outbound calls effectively, manage interactions with difficult or irate callers, and develop a range of skills that make this course a valuable investment for your business.
Course Content
Module One: Getting Started
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Draft Lesson
Module Two: Aspects of Phone Etiquette
Module Three: Using Proper Phone Language
Module Four: Eliminate Phone Distractions
Module Five: Inbound Calls
Module Six: Outbound Calls
Module Seven: Handling Rude or Angry Callers
Module Eight: Handling Interoffice Calls
Module Nine: Handling Voicemail Messages
Module Ten: Methods of Training Employees
Module Eleven: Correcting Poor Telephone Etiquette
Module Twelve: Wrapping Up
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